Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. All returns must be returned within 14 days of the purchase date. All returned items must be in new and unused condition, with all original labels/seals attached.

Return Process

To return an item please email with your receipt and you will be given a return code. Place the item/items in the original packaging along with the receipt and post your return to:

Moist Mocha LTD
20-22 Wenlock Road
N1 7GU

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of the item, we will process the refund. Please allow 3-5 working days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

For defective or damaged products please email us at: